Your home will usually be cleaned by one or two, fully trained, professional cleaning staff. For security and your peace of mind our maids are fully covered by insurance. This insurance includes fidelity guarantee to reinforce the care that we take to recruit staff of good character. You also have no concerns about tax or national insurance. While in your home/business, our cleaners are not permitted to eat, smoke or use any of your appliances. Our professional cleaning service training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

In our initial meeting at your home we will go through every thing that you require. This will allow us to understand your domestic or commercial cleaning needs and expectations. In addition to any special requirements that you may have requested our cleaning service includes removing cobwebs and dusting skirting boards, pictures, lampshades, knick-knacks, window sills, furniture, and light fittings and vacuuming throughout. We wipe cupboard fronts clean, wash floors, and thoroughly clean kitchens and bathrooms.

We will arrange a day and time to fit in with your schedule. We work to suit your needs and are available seven days a week.

It is entirely your decision. We can use your products and equipment or we can provide our own if that's more convenient, however this will incur a small charge.

We would really like to earn your continued loyalty based on our ability to meet your needs. We look to you to provide a candid review of our cleaning service and your feedback is more than welcome. We are always available and will be in touch as much or as little as you require.

Your keys are only accessible by two people and are kept locked in a safe when not being used.We ensure that every set of keys are in the safe at the end of the day.

We ask you to spend a few minutes tidying where necessary and if you have chance. This will enable us to devote all our time to cleaning and will give you best value for your cleaning fee.

For any of our cleaning services, payment is made at the time of each clean. You can pay by standing order or cash.

We do not work bank holidays. You will be notified prior to the Bank Holiday as a reminder to avoid disappointment.

We treat your home with the utmost care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will have the item replaced if it cannot be repaired.

Generally yes. Should any changes to your designated cleaner be made, you will be notified in advance.

Yes we do.

Yes. We can clean houses that are being readied for Estate Agents/Sales and Lettings viewings or even if you have recently moved into a new home.

Yes. We have Public Liability Insurance.

Yes. DBS (Disclosure and Barring Service) is the new name for CRB checked.

We require payment in full by the last Friday of every calendar month.

Yes. We hold many sets of keys to our clients properties. These are all kept in a secure safe.

Our terms for cancellation are to be notified 48 hours prior to your scheduled appointment. Should these terms fail to be met, you will incur a 50% cancellation fee.
*Individual circumstances will be taken into consideration.